Returns Manager

To arrange your exchange/refund, please use the below links. To access the returns manager please have your order reference and email address to hand:

Please follow this link to our Return Manager.

If your order number starts with 'EU' instead of 'BS', please follow this alternative link to our EU Return Manager

Our returns policy means that you have;

*Please note - returns and exchanges must be unworn, in their original condition with all tags attached. If your item does not meet these conditions, this will be sent back to you and no exchange or refund will be issued.

Items returned in an unsuitable condition as a result of incorrect re-packaging will be charged a restocking fee of 10%, or £25, whichever is the higher amount. This will be deducted from the refund.

Please note; if you are returning for a refund or exchange, there is be a small fee to pay for your return label. We are doing our best to make the returns process as easy and as cost effective as we can for you, and so we are subsidising the returns fee to assist with this. This fee is to assist with the cost of returning your item to us. This fee does not cover the full cost of the return, we have reduced this as much as we possibly can and we, as a business, are contributing the remaining cost of your return.