Returns Policy
In complete contrast to today’s throwaway culture, quality counts for everything. We take great pride in the design and manufacture of our products to ensure their longevity and, ultimately, your satisfaction. We are that confident in the quality and fit of our products, we have extended our returns policy to 100 days*, to give you peace of mind before ordering.
Simply put, if you’re not 100% happy with your purchase, you can return it within 100 days for an exchange, or 14 days for a refund.
If you are unsure about sizing, don’t hesitate to contact our client care team prior to making your purchase. With the right BODA in the right size, both you and the environment will be happy. Together we can keep the number of returns to a minimum and reduce our impact and carbon footprint on the environment, saving us both time and energy.
Can’t be bothered with the whole ‘returns’ process if you get the wrong size or just don’t like it? Yeah, we feel you, it can be annoying. We are consciously working on reducing our carbon footprint and together, by selecting the right size + style the first time round, we will be reducing the number of shipments we send out and returns we receive.
Before ordering two sizes, please consider whether you need to order both. If you're unsure on sizing or have any queries at all, we are here to help you - please get in touch: Hello@bodaskins.com.
If you still wish to order two, with our new returns policy, our guarantee to you is that we’ll take care of all hassle for you. That’s right, you can return your item to us - no nonsense, no hassle.
To be clear, our new returns policy means that you now have;
*Please note - returns and exchanges must be unworn, in their original condition with all tags attached. If your item does not meet these conditions, this will be sent back to you and no exchange or refund will be issued.
Items returned in an unsuitable condition as a result of incorrect re-packaging will be charged a restocking fee of 10%, or £25, whichever is the higher amount. This will be deducted from the refund.
Visit the Returns Manager to request an exchange or refund. You must use the prepaid label provided as this label will ensure that all duties, taxes and customs codes are correctly declared. This label will safely ensure that your return reaches us as quickly and easily as possible with no complications.
Please note; if you are returning for a refund or exchange, there is be a small fee to pay for your return label, outlined below depending on your location. We are doing our best to make the returns process as easy and as cost effective as we can for you, and so we are subsidising the returns fee to assist with this. This fee is to assist with the cost of returning your item to us. This fee does not cover the full cost of the return, we have reduced this as much as we possibly can and we, as a business, are contributing the remaining cost of your return.
Cost to you:
UK - £6
Jersey - £15
USA - $35
Canada - $40 USD
Australia / New Zealand - $65 AUD
Rest of World - £40
Delivery for your first exchange will be complimentary. Any exchanges after this will require an additional payment for each delivery. You can view the delivery fees here.
Returning from Manchester, UK or surrounding areas? Return your order for free by bringing it to our HQ within our opening hours, Monday to Friday, 9am - 3:30pm.
The Foundry, Unit 9, 325 Ordsall Lane, Salford, M5 3LW.
Exchanges and refunds will be processed within 3-5 working days of receiving your order depending on stock levels. For further assistance email hello@bodaskins.com.
Non-Returnable Items
Outlet
Items tagged with outlet can only be returned with store credit.
SUPER COOL SH*T
Bespoke jackets are not eligible for refund or exchange.
Engraving
Each engraving plate is customised per order. Therefore, we are unable to offer a refund for this item.
Face Coverings
Due to hygiene reasons, all face coverings are non returnable.
Please note that custom-made jackets are only liable for an exchange.
